BotIntelli — GDPR Requests User Guide
This guide explains GDPR Requests: how to create and process data export and deletion requests for users (for GDPR and privacy compliance).
What Are GDPR Requests?
GDPR Requests let you handle data subject requests: export (give the user a copy of their data) or delete (remove their data). You create a request for a user, and an authorized person processes it (e.g. mark completed or rejected). The list shows status: pending, processing, completed, rejected.
Where to Find It
- Sidebar: Security & Compliance → GDPR Requests.
- URL:
https://app.botintelli.com/dashboard?view=rbac-gdprorhttps://app.botintelli.com/settings/gdpr.
Complete User Journey
Step 1: View Requests List
- You see a table or list of GDPR requests. Each may show user (or user ID), request type (export / delete), status (pending, processing, completed, rejected), created date, and actions (Process, View details).
Step 2: Create a New Request
- Click New request (or “Create GDPR request”).
- Form:
- User ID — The user (or member) this request is for. Enter their ID or select from a list, depending on the app.
- Request type — Export (data portability) or Delete (right to erasure).
- Details — Optional notes (e.g. ticket number, legal basis).
- Submit. The request appears in the list with status pending.
Step 3: Process a Request
- Open the request (or click Process).
- Actions:
- Approve / Complete — Fulfill the request (e.g. run export and send to the user, or run deletion). Then mark as completed.
- Reject — If the request is invalid or not applicable, mark as rejected (optionally with a reason).
- After processing, status updates to completed or rejected. For export, the user (or you) receives the data package per your process.
Step 4: Track Status
- Use the list and status column to see which requests are pending, processing, completed, or rejected. Filter or sort if the UI supports it.
Input Fields (Create Request)
| Field | What to enter |
|---|---|
| User ID | The data subject (user/member) the request is for. |
| Request type | Export or Delete. |
| Details | Optional notes (e.g. ticket ref, legal basis). |
Request Types
| Type | Purpose |
|---|---|
| Export | Provide the user with a copy of their personal data (data portability). |
| Delete | Remove the user’s data from the system (right to erasure), subject to retention and legal constraints. |
Quick Reference
| Goal | Action |
|---|---|
| Create a request | New request → user ID, type (export/delete), details → submit. |
| Fulfill a request | Open request → Complete (run export or delete, then mark completed). |
| Reject a request | Open request → Reject. |
For audit trail of who did what, see Audit Logs. For compliance overview, see Compliance.